How to Contact UPS & Get Help with a Package (2024)

  • Categories
  • Education and Communications
  • Contacting Companies

Download Article

Quick and easy options to get in touch with an actual person at UPS

Explore this Article


1Getting in Touch with Customer Service

2Getting Help with a Package

Other Sections


Related Articles


Co-authored bywikiHow Staff

Last Updated: June 3, 2024Fact Checked

Download Article

If you’ve lost a package or have some other general issue regarding a shipment, you may need to contact UPS. The main phone number for UPS customer service is 1-800-742-5877. However, there are a few different ways of reaching out to UPS, depending on what type of issue you have. Fortunately, these different methods are all pretty straightforward!

Method 1

Method 1 of 2:

Getting in Touch with Customer Service

Download Article

  1. 1

    Call the UPS customer service phone number. Calling this number will bring you to an automated system that will help you talk to an agent about your specific problem. The number for UPS customer service is 1-800-742-5877.[1]

    • Note that the service hours for this number are Monday through Friday, from 8:00 a.m. to 12:00 a.m. EST. The best time to call to speak to an agent as soon as possible is 8:30 a.m.
    • If your issue refers to shipping internationally, the number you should dial is 1-866-782-7892.
    • UPS also offers a customer service hotline for the hard of hearing. That number is 1-800-833-0056.
  2. 2

    Respond to the prompt asking you what your call is about. You will be given a list of common topics to choose from. This list includes “Track a package,” “Send a package,” and “Shipping information or order supply.” Once you say which topic you’re calling about, your call will be transferred to the relevant customer service department.[2]

    • These menu options are not numbered, so you’ll have to verbally select your topic rather than punching a number into your phone.


  3. 3

    Say “agent” into the phone after you’ve stated your reason. This will directly put you in touch with a human agent in the department you’ve been transferred to. You can also state “Customer service” or press 0 to be put in touch with an agent.[3]

    • However, if you press 0 or say “agent” before you’ve stated the reason for your call, you won’t immediately be put in touch with an agent in the relevant department.
  4. 4

    Send an email to customer service if you don’t want to call them. An email won’t be responded to as quickly as a phone call, but it also doesn’t require navigating an automated system on the phone. To email UPS customer service, visit the “Email Us” page on the UPS website. The URL for this page is: You can select one of the following categories to describe the nature of your email:

    • Tracking
    • Receiving a Package
    • Sending a Package
    • Billing
    • Technical Support
    • General
  5. Advertisem*nt

Method 2

Method 2 of 2:

Getting Help with a Package

Download Article

  1. 1

    Go to the UPS website to track the whereabouts of your package. If you need to get in touch with UPS because you haven’t received your package, the first step is to find out where your package actually is. Go to the UPS Home page, navigate over to the Tracking page, then input the Tracking Number for your package.[4]

    • The URL for the UPS website is:
    • The Tracking Number is the series of numbers, beginning with “1Z,” that was assigned to your package when it was first put into the UPS system.
  2. 2

    Check for a local access point if you haven’t received your package. Sometimes UPS will send your package to a separate receiving facility, called an Access Point, instead of directly to your home. If this is the case, the phrase “Delivered to UPS Access Point” will appear in your package’s tracking updates.[5]

    • If you haven’t received your package but the system shows it was delivered, check locations surrounding your home where the package may have been hidden by the driver to prevent theft. These may include a back patio or a nearby planter.
  3. 3

    Call the Access Point to schedule a redelivery or pick up your package. The hours, location, and directions to the Access Point will all be listed on the UPS website. Note that if you opt to have the package redelivered to your home, it may take up to 2 business days to arrive.[6]

    • The time it takes to redeliver your package will vary based on the condition that the package was in when it arrived at the Access Point.
  4. 4

    Ask the UPS Virtual Assistant for help with other questions. Most issues involving package delivery have surprisingly simple answers and resolutions. The UPS Virtual Assistant, accessible through the Contact UPS webpage, can answer almost any other questions you may have. If it can’t, it will redirect you to speak with a customer service representative.[7]

  5. Advertisem*nt

Expert Q&A

Ask a Question

200 characters left

Include your email address to get a message when this question is answered.




      Submit a Tip

      All tip submissions are carefully reviewed before being published


      Thanks for submitting a tip for review!

      You Might Also Like

      How to Contact Facebook: Easy Ways to Get Account Help5 Simple Ways to Contact Google Support for Gmail
      How toContact British GasHow toContact Microsoft4 Quick Ways to Contact Instagram Support for HelpHow to Contact PayPal: 4 Quick Ways to Getting Help With Your AccountHow toContact Booking.comHow to Contact FedExHow toContact Steam SupportHow to Contact Samsung Customer ServiceHow to Get Help with Your Yahoo! AccountHow to Contact Epic Games: Help for Fortnite, Unreal, and the Launcher


      About This Article

      How to Contact UPS & Get Help with a Package (27)

      Co-authored by:

      wikiHow Staff

      wikiHow Staff Writer

      This article was co-authored by wikiHow Staff. Our trained team of editors and researchers validate articles for accuracy and comprehensiveness. wikiHow's Content Management Team carefully monitors the work from our editorial staff to ensure that each article is backed by trusted research and meets our high quality standards. This article has been viewed 198,700 times.

      200 votes - 16%

      Co-authors: 7

      Updated: June 3, 2024


      Categories: Contacting Companies

      • Print
      • Send fan mail to authors

      Thanks to all authors for creating a page that has been read 198,700 times.

      Did this article help you?


      How to Contact UPS & Get Help with a Package (2024)
      Top Articles
      Latest Posts
      Article information

      Author: Kelle Weber

      Last Updated:

      Views: 5590

      Rating: 4.2 / 5 (53 voted)

      Reviews: 92% of readers found this page helpful

      Author information

      Name: Kelle Weber

      Birthday: 2000-08-05

      Address: 6796 Juan Square, Markfort, MN 58988

      Phone: +8215934114615

      Job: Hospitality Director

      Hobby: tabletop games, Foreign language learning, Leather crafting, Horseback riding, Swimming, Knapping, Handball

      Introduction: My name is Kelle Weber, I am a magnificent, enchanting, fair, joyous, light, determined, joyous person who loves writing and wants to share my knowledge and understanding with you.